Certificate II in Community Services

The area of Community Services is an industry that most find highly rewarding and positively challenging.

About this Qualification

This qualification may be used as a pathway qualification into community services work and may apply specifically to:
• Workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services, or
• Workers in residential facilities and/or in community services under direct or regular supervision within clearly defined organisation guidelines and service plans.

Your Career

• Occupational titales may include:
• Assistant community services worker
• Housekeeping assistant
• Care service employee
• Laundry assistant
• Contact officers
• Night/community patrol workers
• Customer service staff
• Personal care assistant
• Domestic assistant
• Provision of emergency relief
• Gardener/grounds person
• Reception/front desk staff
• Home helper
• Support worker

Units of Competency

The Certificate II in Community Services requires 11 units of competency:

Core Units

CHCCS211A Prepare for work in the community sector
CHCCOM201C Communicate with people accessing the services of the organisation
CHCORG201B Follow policies, procedures and programs of the organisation
CHCORG202C Work with others
HLTOHS200B Participate in OHS processes

Elective Units

HLTIN301C Comply with infection control policies and procedures
CHCCS411B Work effectively in the community sector
CHCAC316C Provide food services
HLTFA301C Apply first aid
CHCCS421A Undertake community sector work within own community
CHCCOM302C Communicate appropriately with clients and colleagues

Duration

6 to 12 months

Pathways

This qualification may provide an appropriate pathway into higher level qualifications, such as those in CHC30208 Certificate III in Aged Care , CHC40308 Certificate IV in Disability and CHC30308 Certificate III in Home and Community Care.